Clear terms. Useful work.

Grit is operated by PM Agentic LLC. Card payments are processed by PM Frontier LLC through Stripe. Card payments appear on your statement under that name. Grit answers as your shop within the rules you confirm on the setup call, and you must be authorized to set up the shop and to forward the telephone line you connect.

The price

$25 a job Grit books on a call you didn't answer. That is the whole price for calls. Nothing is charged for an answered call, a message taken, a wrong number, a robot caller, a customer Grit turned away or a job that needed you to finish. Which calls count as calls you did not answer is set by your forwarding: on the setup call Grit reads you the carrier code that sends it only the calls you miss, and the setup call can change that mode.

From the 21st job Grit books in a week, each further job that week is $17.50. A week is your shop’s local calendar week. Applicable taxes, if any, are added and shown on the bill.

The first 30 days

Nothing for 30 days, no card. The 30 days start when your forwarding to Grit is verified. Paid service needs your yes: the free period never turns into permission to charge, and nothing is billed until you have agreed to continue and a card is on file.

What counts as a booked job

A booked job has the customer’s name, contact number, service address, the work and an agreed time window, confirmed on your calendar or accepted by you. Every booking has its recording. Booked, attended, completed and paid are separate events; Grit charges for the booking and never represents a booking as finished work or as money in hand.

Duplicates of the same job, reschedules, spam, wrong numbers and incomplete requests are not jobs. A demonstration call is a test; it does not reserve a real appointment. Grit does not promise a technician is on the way until one of yours has accepted the job.

Free

Needed you to finish: free. If Grit could not close the booking without you, there is no charge for it.

Junk: say so within 12 hours, free; the recording decides. The 12 hours start when the booking reaches you: the calendar entry, the brief call you answered or the message delivered to you. Nothing you tap starts, extends or delays that window. Mark a job as not a job on your Today page or say so on a call; the recording decides, and a credit adjusts Grit’s fee without touching what your customer paid you.

Over three seconds to answer: free. If Grit took longer than three seconds to pick up the call a job came from, that job is free.

Customers Grit brings you

Customers Grit brings you: 10%, never more than $250. The 10% is charged only on a customer you did not have: a job Grit brought you from another shop’s overflow, from a property manager, or from a caller Grit won for you, and only on money verified as paid. Nothing is charged on a warranty callback or on a ticket under $100.

Your own customers and your own estimates are always $25. A customer who called you before, or an estimate you wrote yourself, is never the 10%.

Leaving

No contract, no lock-in. Cancel: dial the code Grit read you. The cancel code is read to you first on the setup call and printed on your page; dialling it puts your line back the way it was, and nothing more is booked or billed. You can also pause new bookings, export your records or close the account from More on your Today page, or write to pm@justgrit.com. Existing charges and credits stay reviewable after you leave.

Your connections

Service depends on your location, a supported language, your telephone carrier’s requirements and the setup checks. A demonstration call does not establish phone forwarding; Grit shows the true status of every connection on your page.

You control your calendar access and your carrier forwarding. Pausing Grit stops new bookings; it does not reverse forwarding at your carrier or cancel appointments already made. Keep a fallback and read any setup warning before routing customer calls.

Responsible operation

Use Grit for legitimate business requests within the authority your callers give and the rules that apply to your shop. Do not upload payment-card details, impersonate another business, or use the service for unauthorized calling. The assistant on your line is an AI and says so when asked; it can make mistakes, every booking has its recording, and a job that was not a job is free inside 12 hours. Grit does not guarantee jobs, attendance or the outcome of physical work.

Text messages

Where texting is on for your shop, Grit sends transactional messages to the customers who contact your shop (confirmations, reminders, follow-ups, review invitations) and sends you owner alerts, from a number registered to your shop or to PM Agentic LLC. Marketing messages go to a customer only after that customer has agreed to receive them from your shop, and every message honours STOP and HELP. You authorize Grit to register your shop for carrier messaging programs on your behalf and to keep the consent records those programs require. Message and data rates may apply to recipients. Consent to messages is never a condition of buying a service from you or from Grit.

Governing law

These terms are governed by the laws of the State of Wyoming, United States. Nothing in them removes a right that cannot be excluded under the laws that apply to you.

Help

Write to pm@justgrit.com. See the privacy notice for how information is processed and how to ask for correction or deletion.