Privacy · Grit

Grit is a business receptionist service operated by PM Agentic LLC. Setup happens on a phone call; the pages on this site are optional.

What Grit uses

When you ask for the call, Grit uses the shop name, website or listing you give it, the public listing and website it reads, and the phone number you ask it to call. When you set up, it uses what you confirm on the setup call: your services, area, hours, prices and rules, and your account identity if you sign in. Publicly sourced information is a draft until you confirm it. Grit uses the approximate location supplied by its hosting provider to say where it is available; a location it is not sure of is shown as the area or the state, and your listing’s town replaces it once known.

During a call, Grit processes audio and the details needed for the request: a caller’s name, contact number, service address, the issue and the preferred time. Confirmed job details help you review the outcome. A stored call recording or transcript is handled separately from the details needed to fulfil a request. Grit does not ask for card numbers on a recorded call.

Calendar access

Connecting Google Calendar is optional. If you connect it, Grit lists the calendars you can write to, checks availability, and creates or updates the appointments you authorize. You choose the calendar. Access tokens are encrypted on our servers. You can revoke access in your Google account.

Grit’s use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements. Google user data is used to provide the calendar features you asked for; it is not sold, not used for advertising, and not used to train generalized AI models.

Processing and access

Grit uses Supabase for account and database services, Vercel for hosting, LiveKit for live audio, Telnyx for telephone routing, Stripe for card payments, Google for listings and calendars, and selected AI and speech providers including Anthropic, Google, Cartesia, Deepgram and ElevenLabs. A call uses the providers configured for that service, and each processes only what its part of the service needs. Processing may occur outside your state or country.

Customer records are restricted to the shop’s account and to authorized service operations. Grit does not sell personal information. Caller details are never used to contact unrelated prospects.

Recording and retention

Grit records and transcribes calls for every shop from the first call, so a booking can be checked against what was said. The caller is told the call is recorded in the states whose law requires it. A caller who does not want to be recorded can end the call and reach the shop another way, or write to pm@justgrit.com to have a recording deleted. Grit does not turn on provider observability recordings. Recorded audio and transcripts for EU and UK business accounts are scheduled for deletion after 12 months. Other business records are retained to operate the account, resolve corrections and meet applicable legal obligations. An open dispute or legal hold can delay deletion.

From More on your Today page you can export your business records or request account closure and deletion; the page shows the saved status of each request, and a pending deletion is never presented as complete. You can also ask for access, correction or deletion by writing to pm@justgrit.com. Grit may need to verify your identity and your authority over the shop before acting. Removing a Grit record does not remove an appointment or message already delivered to another service.

Text messages

Where texting is on, Grit sends messages on behalf of the shop you contacted or set up: appointment confirmations, reminders, follow-ups on a request or estimate, review invitations after a completed job, and, only where you have agreed, seasonal reminders and offers from that shop. You agree to receive these messages by giving your number to the shop or to Grit for that purpose, by tapping a consent control that names them, or by saying yes when asked on a call; that agreement is recorded. Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop, or HELP for help; you can also write to pm@justgrit.com. Consent is not a condition of purchasing any service. Mobile phone numbers and texting consent are never sold, rented or shared with third parties for their own marketing; they are used only to send the messages described here and are handled by the messaging providers named above under contract.

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